PLEASE NOTE
We can only accept credit card orders for merchandise
originating from countries listed on the checkout page.

IMPORTANT: ALL PURCHASES MADE THROUGH DITA'S SHOP WILL
APPEAR ON YOUR CREDIT CARD STATEMENT AS "DITA'S FAN CLUB"


IMPORTANT: ABOUT PERSONALIZATIONS
Dita reserves the right to edit personalizations. Dita will not personalize distasteful or explicit personalizations, nor will she make any endorsements for establishments, brands, or individuals. If a personalization is refused, Dita will modify the personalization as she sees fit (NO REFUNDS will be given). Please consider this when ordering personalizations and do not order if you feel there is doubt or that you may be disappointed by this. If you have a questionable personalization, please email sales@dita.net to confirm that your personalization is acceptable before ordering.

Also please bear in mind that depending on the photo you choose and the length of your personalized message that it might be necessary for Dita to write over the image. Please choose your photo accordingly, and limit the number of characters in your message, or risk that the text may fall over the image. It is also best to choose light colored photographs if you choose a lipstick print. Lipstick marks will be placed over the lightest area of the image, which may be Dita's skin.

Personalization WILL DELAY your order - possibly by several weeks. Personalizations depend on Dita's availability. Dita is often traveling, therefore WE CANNOT GUARANTEE ANY KIND OF DELIVERY TIME on items to be personalized. ALSO NOTE: our card processor does not allow us to defer the charge going onto your card - so your card will be charged today, right now when you purchase. PLEASE KEEP THIS IN MIND when purchasing personalized goods. If in doubt don't purchase - instead email sales@dita.net with any queries.


FAKE AUTOGRAPHS!
Please beware of forged signatures that may be offered for sale on other sites, including unauthorized eBay listings. You can view a genuine sample of Dita's signature here.


SHIPPING
The following shipping rates apply to all purchases from dita.net (apart from membership which does not have shipping costs). Mainland US: $8, Canada: $10, Europe: $15, anywhere else in the world will be charged at $18.


RETURNS
We accept returns and issue refunds in the following situations:

  • The item is not the item that was ordered (i.e. an order processing mistake on our part)

  • The item is clothing and has been found to be the wrong size. In this case it may be exchanged for the correct size providing the original is returned in the same condition as it was sent. NOTE: International orders will be liable for all return shipping costs / any customs duties incurred for exchanges. When returning an item please contact sales@dita.net FIRST. You should make sure to use an insured mail service as we cannot be liable if your package goes missing while being returned.

  • The item arrived damaged or faulty. We DO NOT accept returns on autographed items with slight marks; you are purchasing hand-signed items personally signed by Dita, therefore minor marks from her handling may occur.

  • If you need to make a return for one of the above reasons, please contact us first to discuss the situation and determine the best course of action by emailing Jena at sales@dita.net. For most other reasons we do NOT accept returns. However, if you have an issue please email us to discuss it. We DO NOT sell on a SALE or RETURN basis. Any purchase is final. Please also read the terms and conditions.


    TERMS AND CONDITIONS
    By purchasing from Dita's Sweetshop you indicate that you have read and agree with our terms and conditions


    SHIPPING RATES
    Shipping for all orders is applied at a flat rate as follows except where stated in the shop (for some very heavy items there is a surcharge).

    USA: $8.00
    Canada: $10.00
    Europe: $15.00

    Shipping to anywhere else is $18.00.

    PLEASE NOTE: There may be additional customs control and import duties to be dealt with in some countries. If you are uncertain please check with your local customs office. If you have any other queries about your order email sales@dita.net.



    MEMBERSHIP PURCHASES
    To purchase membership of the website please visit
    this page for ONLINE credit card sign up.


    DELIVERY TIME
    Please allow 10 to 15 working days for domestic photo and video orders and 4 to 6 weeks for some personal items. NOTE - items which you have requested to be personalized CANNOT be guaranteed to be delivered in any particular time frame as they are reliant on Dita's availability. Therefore if you order a personalized item please order WELL IN ADVANCE to avoid disappointment.






    Copyright © 2018 Dita Von Teese. All Rights Reserved.